General Terms & Conditions

Allgemeine Bedingungen und Konditionen

Welcome to Docs4D, the digital health HCP for efficient and needs-based patient care. These General Terms and Conditions (“Terms of Use”) constitute the framework agreement between you and Docs4D GmbH as the provider of the Docs4D HCP and explain the conditions under which you may use the Docs4D HCP. Please read the Terms of Use carefully to ensure you understand each provision, as you accept these Terms of Use by registering, installing, and using the Docs4D HCP. If you do not accept the Terms of Use, you may not use the Docs4D services.

Definitions

“App User”: Any user of the Docs4D Guardian App (Patient).
“Privacy Policy”: Our statement issued to you as the intended user of the Docs4D HCP, describing how we collect, use, and store your personal information and informing you about your comprehensive rights.
“Service Provider”: You or any other doctor, clinic, health facility, or healthcare professional acting alone or on your behalf or on behalf of another doctor, clinic, or health facility (intended user).
“Docs4D Guardian App”: The mobile Docs4D Guardian Application for patients who want to use the services offered by Docs4D.
“Docs4D Store”: The platform operated by Docs4D, which – once available – provides digital care concepts (care plans) for treating your registered patients via the Docs4D HCP.
“Docs4D HCP”: The Docs4D web HCP intended for professional use by HCP users and serves as an interface between HCP users and patients as app users.
“Docs4D Services”: The services, functionalities, and other offerings provided to HCP users via the Docs4D HCP and/or to app users via the Docs4D Guardian App.
“Docs4D Tools”: The Docs4D Guardian App and Docs4D HCP together.
“Terms of Use”: These Terms of Use for using the Docs4D HCP.
“Docs4D”: Docs4D GmbH, Germany.
“HCP User”: You or any other service provider using the web-based Docs4D HCP.
“Registered Patient”: Any app user who is being treated by the service provider and is connected to them via the Docs4D HCP.

General

Docs4D GmbH, a company registered at the Wittlich District Court under registration number HRB 45209 with its headquarters at Am Trimmelter Hof 66, 54297 Trier, Germany (“Docs4D” or “we,” “us,” “our”), offers and operates an interactive healthcare platform (Docs4D HCP) and a mobile application (Docs4D Guardian App) that enable access to Docs4D Services. Docs4D is a digital health HCP and data platform that enables efficient and needs-based patient care. It provides interaction and networking of patients with various actors in the entire healthcare sector through various microservices.

With Docs4D, you can interact with your patients and support them during treatment. While you as a service provider access Docs4D via the Docs4D HCP, your patients can use Docs4D via the Docs4D Guardian App. The goal of Docs4D is to consolidate all of a patient’s health data and summarize all medical treatments, medical opinions, and processes in one secure place. To use the Docs4D HCP, you will receive access data after successful installation of the Docs4D HCP. Installation can be done onsite or based on a cloud solution, depending on the agreement with Docs4D. Additionally, your patients need to register in the Docs4D Guardian App and connect with you to use the Docs4D Services. For registration and connection purposes, the Docs4D HCP provides you with the ability to generate a code for the patient.

Scope

The use of the Docs4D Guardian App is always subject to these Terms of Use. No conflicting or differing conditions apply. In the event of any conflict between these Terms of Use and third-party agreements, these Terms of Use shall prevail. Please note that you must accept these Terms of Use before you can first use the Docs4D Services. Completion of the registration process is not possible without your agreement to the Terms of Use.

Our Product

The Docs4D HCP enables you to track and monitor the health data of your registered patients using a single digital health platform. With the Docs4D HCP, you have access to all data such as diagnoses, medications, vital signs, therapy, and care plans of your registered patients. Docs4D HCP has been developed to digitalize your anamnesis and treatment processes to contribute to improved therapy outcomes. Digital tracking with Docs4D allows for the review and prioritization of your registered patients. Additionally, complications and side effects can be detected. You also have the opportunity to provide your registered patients with information, therapy, care plans, or manage reimbursement processes with payers.

Medical Product

The Docs4D HCP is classified as a medical product according to European regulations for medical devices and is marked with a CE mark as an MDR class I product. This classification confirms compliance with essential requirements through a legally required conformity assessment procedure. Under certain conditions, Docs4D can also be provided as a non-medical product variant with limited functionalities.

Note: Not all functions of the Docs4D HCP are classified as part of the medical product. For detailed information, refer to the instructions for use provided during the installation process.

Protecting Your Data

Protecting your privacy and personal data is of utmost importance to Docs4D GmbH. Our technology systems are aligned with the highest standards to ensure the security of your data. Please refer to our Privacy Policy, which outlines the purpose and methods of data collection, processing, and protection. You must read and consent to the Privacy Policy before using Docs4D HCP. If you do not agree, you cannot use the Docs4D HCP.

What the Docs4D HCP Offers

The Docs4D HCP combines various health data of your registered patients on a single platform. Key features include:

Direct Communication: Secure video calls and chats with your registered patients to exchange information, results, care plans, and other details without requiring physical meetings.
Medication Reminders: Setting alarms to remind registered patients to take prescribed medications on time.
Health Check-Ups: In-app surveys for monitoring parameters like blood pressure and other vital health indicators.
Activity Data Transfer: Integration with Google Fit, Withings, or Apple Health for contextualizing patient activity data.
Reimbursement Management: Facilitating reimbursement processes with payers.
Care Plan Exchange: (Available soon) Offering care plans tailored to patients’ specific situations through the Docs4D Store.

New and improved features may be introduced in future updates. Notifications about such updates will be provided to you promptly.

Your Licenses and Rights

Docs4D retains all rights, titles, and interests in the Docs4D Tools, Services, associated software, and related content. Except for specific care plans provided via the Docs4D Store, you may not reproduce, copy, modify, or distribute any material from Docs4D without explicit written permission. Violation of these rights will result in legal consequences.

With your registration, Docs4D grants you a limited, non-exclusive, non-transferable, and revocable license to use the Docs4D HCP for the duration of the contract. You are responsible for protecting your login credentials and may not transfer your account to a third party.

Costs for Using the Docs4D HCP

The use of the Docs4D HCP is subject to the agreed pricing model. Additional services may incur fees, which will be communicated and agreed upon in advance. All fees are payable in euros, and late payments may attract interest as specified in the payment terms.

No Medical Advice

Docs4D Tools do not provide medical advice or diagnoses. They serve as platforms for digital health monitoring and therapy support. All medical decisions remain the sole responsibility of the service provider using Docs4D Tools. Docs4D should not be relied upon for emergencies or as the sole basis for medical decisions.

Changes to the Terms of Use

Docs4D reserves the right to amend these Terms of Use as necessary. Changes will be communicated in advance and will require your explicit consent. Failure to accept the updated terms will result in restricted access to Docs4D Services.

Last updated: January 20, 2025